海南游玩文案_海南的旅游景点俏皮话

尊敬的老师,亲爱的同学们:

大家好！

今天,我演讲的题目是《如何做好一名导游》

导游，最简单的就是要能说会道、 反应敏捷、 熟悉当地风景、 说话新鲜、 关心游客。这是最基础的五点！

随着人们生活水平的提高，出来旅游的人越来越多，同时，游客对游玩的质量，导游的要求也自然提高了。

海南岛是南中国最具魅力的—个旅游景区。这里拥有蓝天、大海、沙滩、阳光、绿色等特有的大自然风光，独特的民族风情，名山名川，椰风海韵吸引着众多的海内外游客。独特的气候和旅游决定着海南旅游线路和导游工作的更高要求。游客是公司的上帝，导游是公司的形象，因此，导游工作是十分关键的。导得好坏，这将直接影响公司的前途和声誉，如何当好一名导游，不仅仅在于导游必须具有上知天文地理，下知人文历史，了解周围的一切，做到有问必答，有求必应．还必须具有高尚热情的服务精神来感动客人，同时从心理角度去了解每位游客的心理需求，投其所好，争取做到让客人感觉到旅游是一种享受，是一次有意义的休闲，文化消费活动。几年的导游工作，下面谈谈我对海南导游工作的几点体会。

一、让人留下好的第一印象．据一个心理学家说，人们对一个地方或一个人的90％的看法，是由最初见面的十分钟形成的．良好的第一印象对导游工作的顺利进行起着推披助澜的作用。

因此，我们把致欢迎词作为给客人的第一印象，对欢迎词的编写，准备工作也十分重要．每当接到出团时，我总是根据不同的团队成份准备不同的欢迎词。由于准备充分，我每次都能够以饱满的精神，端庄诚恳的态度,幽默风趣的话语来欢迎客人。好话爱听，面带微笑欢迎客人到来，感谢大家在上海众多旅行社中信任春秋，选择春秋，感谢大家在我国众多条路线中选择海南．接着将由我带领大家去游览海南的名山，名川、顿略海南所谓椰风海韵的大自然风光和民族风情。确定了客人是我们服务的对象，我让大家放心跟着我走，最后祝大家旅途愉快，争取做到致了欢迎词后客人来点掌声，这是施展工作的第一项。接着把海南的旅游活动公布一遍，让客人心里有底，然后在客人精神集中之时推出这次旅途中的注意事项，“安全第一，开心第二”。所以，注意事项是讲解环节中不可缺少的，这是需要我们导游平时注意、观察并总结出客人容易犯的实例，例如：车上吸烟，乱吃水果，当地人野蛮，不乱买特产，以免上当受骗等等．进行一—详细介绍后，让客人感觉到你就是他们的保护者，跟着你走很放心，并交待有什么要求，困难请及时提出，我一定会帮助你解决，如客人对旅途中某件事情不满，而又不愿意跟你导游讲出来，这将影响以后几天内个人情绪，甚至传染给他人。这样，导游的自我保护网自然破灭，工作就存在一定的难度了。处理不好，这将意味着失败。这时，我们应该主动接近他，谈谈心，聊聊天，从侧面道歉，请求原谅,并从行动上做出补偿，让他彻底恢复原状态。

二、掌握好最基本的环节——讲解。

导游讲解是导游工作中最基本的环节之一。好的讲解又可以使客人增长见识，丰富阅历，使导游在客人心目中占有一定的地位。我们在业余时间，十分注意涉取有关海南的各方面知识，不断扩大自己的知识面，不断地锻炼说话的技巧，因此我们在讲解时总是能够根据不同的路段个同的景点，得心应手的发挥。

在海南，讲解主要分为沿途讲解和景点讲解，所谓沿途讲解是指在景点与景点之间，给客人进行沿途风光介绍，消除疲劳的一种讲解，沿途风光介绍包括海南概况，风土人情，发展状况，注意事项及游戏，猜谜，唱歌等活动．海南由于旅游线路长，景点分散，沿途时间较长，客人大半时间是在车厢上度过的。这就是海南导游讲解的独特性，也就是说海南导游讲解的侧重点为沿途讲解。我们在将海南岛的形成历史、气候、地理、民族风情、历史沿革，风物特产生动形象地介绍给客人时，时刻注意客人的反应，不时灵活地针对性客人的反应，调整讲解内容，千方百计地将这个充满神奇魅力的热带海岛展示给客人。由于沿途有较充分的时间，我们总是根据自己的特长给客人唱唱有关海南的一些民歌或讲讲一些幽默故事等来调节车厢的气氛，以解除客人的旅途疲劳，让客人在轻松愉快的气氛中度过，因此，这一方面做得好是非常重要的．这是导游水平的表现，讲到海南的旅游业发展状况的，有必要时可突出公司的优点。例如，在海南—百多家旅行社中，三亚春秋是排列在前五名的旅行杜之一，并且是上海春秋的子公司，不存在实客现象，而不象有些小的旅行社，降低成本作团，主要表现用餐的时候，宣排在一些小的餐馆或大排档用餐，而春秋是餐餐在大酒店用。一辆30座94豪华新款车才坐十多二十人，表现公司为客人舒适着想，突出春秋“信誉第一，利益第二”等形象。

除了沿途讲解外，还有景点讲解，景点讲解需要我们透彻了解景点的过去，现在，分布状况，规格及意义。要做到客人围着你转，跟着你走，俗话说：“看景不如听景”所以导游必须把景点详细介绍，让客人从欣赏的角度去感觉美在哪里。只有把沿途讲解和景点讲解紧密地联系起来，认真对待，客人就会感觉到你已经付出自己的劳动了。

三、做好富有人情味的超常服务。

导游服务在旅途中是不可忽视的，只有不怕辛苦，做好富有人情味的超常服务，才会使客人感到心理上的满足。食、宿、行、游、娱、购是旅游六要素，食宿安排是导游服务中不容忽视的一项工作，海南旅游业近年来较为发达，游客往来络绎不绝，特别是碰到旅游旺季，如国庆、元旦，春节等，由于客流量较大，用餐住房都很紧张，很多饮店都是拥挤不堪，用餐时往往会等上好长一段时间才上菜，但客人旅游了一天(半日)，又饿又累，往往会产生不愉快的情绪。我的做法是，要么将客人用餐时间的安排与饭店吃饭的高峰时错开，要么先给客人“打预防针”，也就是说把用餐拥挤的情况预先讲明，使客人有个心理准备。这看来似乎不重要，但如果不给“打预防针”，客人坐在饭店里也许等不到十分钟就发火了。相反，如果预先说明，客人心理有准备，就是等半个钟头也无怨言。由于客人往往都是来自各地的，用餐口味不一，我总是预先问问客人，然后再与酒店协调，尽量做到符合客人口味，让客人吃的满意。但用餐时，经常会发生客人对当地口味不合，米饭夹生，菜煮过老或不熟的现象，我们都必须及时给客人作出帮助及解释，让客人感到你是为他们服务的，并说明下次会提前交待餐厅等等。切莫置之不理，否则小事情将影响整体形象，入住酒店时帮助客人椅查房间设施，有不满意之处做出及时解决或调换高度间，看到满意为止，最麻烦的就在于购物，每个人都不希望自己上当受骗，所以事先讲清楚在旅途中碰到喜欢的，需要的东西才买，并且要经过自己的大脑判断此物值多少钱，最后达到两厢情愿后才进行交易或请导游进行指导帮助，千万别勉强自己做自己不愿意做的事．进入预定范围内的购物点，导游总是希望客人能买东西，以达到工作目的，这里导游必须具有极高的艺术性，因为大部分的客人都已知道导游是有好处的，所以我们应该时不同的客人给予不同的方式解决，做到客人满意，我们开心。总之，服务是无止境的，我们一定要让客人知道，我已付出了劳动，我—直在为大家着想，为大家服务。

生活服务是导游服务中一项重要的工作，其中给客人提供超常服务尤为重要。超常服务是指有人情味的服务，提供超常服务可以弥补其他导游工作中的不足，提供人情味的服务，要有引对性，从接触客人开始，尽可能多地找机会与客人面对面地址一些家常，与他们建立正常的友谊伙伴关系从而了解他们的心理需求，为提供针对性的超常服务做准备。例如，团队中有人生日，可在适当时候祝贺他们生日快乐，甚至有时为他们订生日蛋糕，主持生日Party，如有情侣或新婚夫妇，可以为他们买一些相思豆之类的小纪念品，为他们的海南之行增添一份浓情蜜意，如遇有年岁大的老人，可在体力上助他们一臂之力，对他们体贴入微，使其感受到亲人般的温暖……．提供超常服务的机会很多，一句话，一个行动，一件小小的事情，往往会产生意想不到的效果。

作为一名导游，心理学知识是不可缺少的，俗话说：“知己知彼，百战百殆”。只有了解对方爱好什么，然后按照他们的思想去行事，才能够达到更好的服务效果，并获得导游成功。客人喜欢大海，就在海边多放时间让他们尽情地玩；客人喜欢听故事，那就多讲些故事；客人喜欢听唱歌，就多唱两首，顺着他们的心理需要，满足他们，但有时可见机行事，调调胃口，说上两句俏皮话，让客人感觉到大家已经是象朋友一样随便的了，到最后，即使在旅途中有些小小意见，他们也能理解你，原谅你，最终还是对你这次导游感到满意。而且只有满意，才是我们的最终日标。 旅游过程中还不可避免地会发生一些不愉快的。海南气候炎热，天气无常，中暑，着凉感冒的事情容易发生，因此，我总不会忘记提醒客人注意穿戴，注意饮食卫生等。如客人生病，我们总设法尽快送往医院治疗，每个景点我都提醒客人注意游览时间准时上车，每次上车都清点人数以防散失，注意提醒客人携带保管好自己的钱物，以避免责任事故：经常与机场保持联系，核定航班时间，如遇误机，则与有关方面协调，妥善安排客人活动或住宿。 四、不忘离别时刻的重要一举，导游工作的第一印象固然重要，但欢送活动也不可掉以轻心。首先要对游客给自己几天工作的合作和支持给予肯定，旅游服务有缺陷，应该不失时机向旅游者再次赔礼道歉，做好必要的补偿工作。

总结导游工作也是很关键的，只有认真总结带团经验，不怕辛苦，理解游客的要求．才能够使我们导游工作顺利进行。

我们海南旅游业是龙头产业，能够很好的把海南旅游抓好，是海南的希望，这需要我们每个人共同的努力，如果海南旅游能够将自己的旅游质量、管理、产品等有保护性逐步提高，才能够让我们海南的旅游业越办越好，客源越来越多，成功就在我们每位海南人手上。

翻译：

Respect teacher, dear classmates:

Hello!

Today my topic is how to do a tour guide"

Guide, the simplest is eloquent and quick reaction, familiar with the local landscape, talk about fresh, tourists. This is the most basic of five!

As people living standard rise, more and more people trel, and at the same time, tourists to visit and guide the quality requirement of natural increase and.

Hainan island is China's most attractive -- a tourist scenic spot. Here he blue, sea, beach, sunshine, green and other special nature scenery, unique ethnic customs, mountains of sichuan, attracts numerous YeFeng chaton and tourists from home and abroad. The unique climate and tourism resources determines the hainan tourism lines and guides the higher requirement. Tourists is the god, guide the image of the company is, therefore, it is crucial guides. Well, this guide will directly influence the company's future and good reputation, to a guide, not only lies on the tour guide should he known astronomy geography, history, as humanity under all around, answer their questions, responsive. Must also he noble enthusiasm service spirit moved from the psychological perspective, to understand each visitor's psychological needs, that do let guests feel tourism is a kind of enjoyment, is a meaningful leisure, cultural consumption activities. Years of work, under the guide of hainan about my work experience. Guide

A, let people lee a good first impression. According to a psychologist said to a place, people or a person, by 90% of the initial meeting is ten minutes. Good first impression to guide the work smoothly with help push lanshi plays.

Therefore, we welcome guests as to the first impression of the writing, speech, is also very important to work out plan group received. Whenever I always according to different team prepare different ingredients speech. Due to prepare adequately, every time I can with the full spirit, dignified sincere attitude, humorous words to welcome the guests. Everyone enjoys good, smiling welcome the guests arrived in Shanghai, thank everybody in autumn, many trel agencies and trust, thank you choose in many route choice in hainan. Then I will lead you to visit by hainan's name, nature, is called the nature of hainan YeFeng chaton and folk customs. Determine the guest is our service object, I let you go, after I assured last wish you a pleasant journey, do a welcome guest to cause some lause after work, it is the first cast. Then the hainan tourism activities, let a guest to publish a heart bottom, then in the guest when the concentration of the trip out cautions, "safety first, hy second". Therefore, the attention is indispensable to explain the link, this is our guide usually pay attention to observe and summarized, the examples to make guests, for example: the car, eat fruit, smoking, not disorderly buy local sage specialties, lest be cheated, etc. Are introduced in detail, after a -- let guests feel you are their protector, follow you felt relieved, and explain what is required, please, my difficulties will definitely help you solve, if the guest to journey with something, but they are not willing to follow you, which will guide speak within days after the influence personal emotions, and even infect others. So, the guide of self, nature regenerates work there are some difficulties. Deal with, this will mean failure. Then, we should actively, talk, talk to him from the side, ask for forgiveness, and apologize, from the action, let him make complete recovery original state.

Second, mastering the basic link.

Guide is the most basic guides. Good explanation and can make a guest informative and rich experience, guest's guide. In our spare time, pay great attention on hainan in various aspects knowledge, constantly expand own aspect of knowledge, constantly exercise speaking skills, so we always can explain according to different sections of the spots, with a handy.

In hainan, interpretation and explanation mainly divided into along the route, so-called explain refers to the scenic spots and give the guests, between the way, eliminate fatigue, along a general introduction, the scenery of hainan local conditions and customs, the development, the matters needing attention and games, puzzles, singing, etc. Hainan, due to the tourist routes along the scenic spots scattered, longer time, the guest is spent in the car. It is the peculiarity of hainan guide, i.e. the focuses of hainan guide along. We will be in the form of hainan island, climate, geography, history, history, ethnic customs' specialty vividly vividly introduced to guests, the reaction time, attention guest flexibly pertinence, adjust interpretation guest, lee no stone unturned to be full of magic charms of the tropical island show the guests. Because there is plenty of time along the way, we always according to their own special guests sing about hainan folk or some humorous story about some of the car to adjust to the guest, atmosphere, let a guest trel fatigue in relaxing atmosphere, therefore, on the one hand, spent doing well is very important. This is the guide, about hainan level of tourism development, it is necessary to highlight the company can. For example, in hainan -- 100 agencies in spring and autumn, sanya is arranged in the top five trel du and is one of the subsidiaries of Shanghai spring, there is no real guest, not like some small trel, reduce cost, mainly for the meal, a small restaurant in spring and autumn, and booth or dinner in the hotel. Is meals A new car 30 94 luxury only by more than 10 to 20 people, company for guests comfortable shoes, and outstanding "prestige first, second" image. Interest

But along the way, explaining, scenic spots, we need to explain the thorough attractions, now, distribution, specifications and significance. Do you turn round to guests, follow you, as the saying goes: "see" so as to view scene guide must detail attractions, let a guest from the Angle of reciation to feel beauty. Only the explanation and explain along the scenic closely together, seriously, guests will feel you he paid for their Labour.

Three, rich human supra-normal service.

Guide's service in the journey is not only not hard to ignore, and rich human supra-normal service, will make the guest feel mentally. Food, accommodation, trel, tour, entertainment, shopping is six elements, accommodation tourism is a guide in the service of a neglected, hainan tourism developed in recent years, tourists exchanges, especially in an endless stream into the tourist season, such as National Day, New Year's day, Spring Festival, etc, due to the large passenger, housing tensed, many drinks store is crowded, meals will often unreported long time to serve the guests, but half a day (trel), was tired and hungry, often unhy mood. My way is, or will the meal time arrangement and the guest of a restaurant, or when the peak to stagger the guest "inoculated", i.e. advance confidently crowded conditions dinner, guests a psychological preparation. It seems not important, but if you don't give "inoculated", etc in the hotel guest may get angry in less than ten minutes. Conversely, if prior to guest, there is the psychological WuYuanYan also such half an hour. Due to the guests from all over the world are often mixed taste, dining, I always ask, and then advance with the hotel guests to meet guests, taste, let a guest to eat satisfied. But when he dinner, often hen to local flors, guest, cooking rice raw or cooked over old, we must promptly to help explain and guests, let a guest feel you are to serve them, and will explain the next restaurant, etc. Never ignore, or small things will affect the whole image, the hotel guest room help check facilities, chair of a is not satisfied place to make timely solve or exchange between the height, see, the most troublesome satisfaction is shopping, everyone don't want to be cheated, so clearly in the journey beforehand, like to buy things, and after his brain judgment it worth, and finally achieve consensual until after trading or please guide for guidance to help, don't force yourself to do that you don't want to do. Enter reservation 购物点, within the scope of the guest can guide always hope to buy things, in order to achieve objectives, there must he high art guide, because most of the guests had know guide is good, so we should give different different ways to solve the guest, guest satisfaction, we are hy. Anyhow, the service is endless, we must let guests know, I already paid labor, I think, for everyone in service to everyone.

Life is an important guide service, including the work to provide service to guests extraordinary is particularly important. Refers to the extraordinary service, providing human services for other extraordinary service can guide the work of the service, providing human to he led to , from the start, the guest contact with as much opportunity to address some of the guests, and they set a normal friendship to understand their partnership to provide the psychological demand of supernormal service. For example, some of team at an ropriate time can birthday, hy birthday to congratulate them, sometimes for their birthday cake, order, if he lovers birthday Party or for their newlyweds, can buy some souvenirs of acacia beans, little for their trip to hainan adds a deep, such as when a man of age, can help them out in the physical, considerate, make it feel the warm family. Provide the service... extraordinary opportunity many, in a word, an action, a little thing, often can produce the result that expect is less than.

As a guide, psychology knowledge is indispensable, as the saying goes: "after 100 perilous." through great skill Only know each other hobbies, then according to what they thought to act, to achieve better effect, and guide service. The guests at the beach, just like more time to let them heartily play, Guests like listening to story, then speak more stories, Guests like to listen to a song sing along two, their psychological needs and meet them, but sometimes visible machine, tunes etite, said on two sentences, let a guest feel you jest is like a friend, to the final casually, even in some small journey, they also can understand you, forgive you for you, and finally the guide was satisfied. But only satisfied is our ultimate objectives. Tourism also process inevitably hen some unpleasant incident. Hainan climate is hot, cold the weather is cold, heat, easily, so, I don't forget to remind guests wearing, pay attention to food hygiene attention. As guests, we managed to was treated as soon as possible, the hospital every attractions I remind guests visited on time and attention on each get lost count, pay attention to remind people to keep their guests to carry money, in order to oid accident: keep in touch, often with airport flight time, if roved by machine, and the relevant aspects coordination, properly arrange guest activity or accommodation. Don't forget, every moment of separation, guides the first impression is important, but also cannot treat STH lightly farewell. First to give yourself a visitor the cooperation and support services, tourism, and should not he defects to apologize again, tourists to the compensation.

Summarizes the key work is guide, summing up experience and only, do not be afraid of pain, understand the requirement to visitors that we guide. Work smoothly.

We are leading industry in hainan tourism, can very good to hainan tourism, the hope is on hainan island, this needs the joint efforts of each one of us will be able to hainan tourism, if their tourism quality, management, products he protective gradually can let us hainan tourism better and better, more and more tourists in each of our success in hainan hand.